Support
Troubleshooting
Step-by-step fixes for the most common issues. If you don't find your answer here, contact our support team.
Info
Receipt scanning and iCloud backup are still in development — the sections below will fill in as those features ship.
Budget and data display issues
| Issue | Fix |
|---|---|
| Budget shows $0 remaining even though I haven't spent much | Check your monthly budget start date in Settings — it may have rolled over to a new month |
| Analytics shows no data | Analytics requires at least 5 transactions to generate charts. Log more transactions and refresh |
| Category is missing from budget view | Category may be archived. Go to Settings → Categories → Archived and restore it |
| Transaction logged to wrong month | The date on the transaction was set incorrectly. Tap the transaction → Edit → fix the date |
Performance issues
| Issue | Fix |
|---|---|
| App is slow to open | Force quit and relaunch. If persistent, restart your iPhone |
| App crashes on the Budget tab | Update to the latest Spend Sense version from the App Store |
| Export takes very long | Large datasets (10,000+ transactions) can take 30–60 seconds. Keep the app open and screen on during export |
| Widgets not updating | Long-press widget → Edit → refresh. iOS may throttle widget updates in Low Power Mode |
Note
If you're experiencing data loss, stop using the app immediately and contact support before taking any further action. Data recovery may be possible if no subsequent writes have occurred.
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